Our Services

  • Walk Through Inspection

    • Each property we walk through with our clients to analyze what will maximize the rent for each unit and the building and create a capital expense plan that maintains the value of the building

    • We keep an extensive log of information on the home or building so that you have all of the records of each appliance, its age, how it is serviced on a routine schedule

  • ​Available 7 days a week

    • Our team is able to handle tenant requests or owner request Mon-Friday from 8-5pm and on the weekend we have team coverage of all properties and maintenance requests that may come in.​

    • Emergency hours and requests are handled by our team maintenance crew

  • Proven Rental Marketing Plan

    • Professional photos​

    • Virtual staging for vacant units

    • Online syndication to market each unit for lease to over 20 rental sites

  • Superior Tenant Screening

    • Online for ease of new potential tenant​

    • Paid application with full background, criminal, financial and credit check completed for each tenant

    • No smoking allowed at any of our properties!

  • Management Services

    • Attending to daily telephone and email inquiries. 

    • Timely rent collection. 

    • A property manager available 7 days a week. 

    • Organizing keys for viewings, inspections and repairs. 

    • Attending to payment of various property expenses. 

    • Collection of late rent through various legal means. 

    •  Lease enforcement with tenants. 

    • Hand deliveries of notices to tenants, as necessary. 

    • Attending to print correspondence. 

    • Organizing maintenance repairs and quotes. 

    • Administering rent through our account and software. 

    • Filing evictions, if necessary and Attending court evictions, if necessary. 

    • Preparing invoices and profit and loss statements. 

    • Liaison with homeowner or condo associations, if applicable. 

    • Organizing utilities to be turned on and off when required. 

    • Conducting annual rent reviews. 

    • Periodic visual inspections of the property to ensure lease compliance. 

    • Processing notices to vacate or to renew a lease term. 

    • Liaison with insurance companies, when authorized. 

    • Processing security deposit claims, when

  • Leasing Services

  • Sale to Tenant

FAQ Section:

How long does it take to rent my property(ies)?

At Front Porch the average length of time to lease your home on the rental market varies depending on market conditions. However, in recent years it has averaged less than 30 days! This is because we begin marketing your rental home the moment it becomes ready to rent, or, as soon as the current tenants give us the 120 day notice of their intent to move out. We average hundreds of prospective tenant calls each week. In addition to our attractive yard signs, we utilize our unique “Marketing Plan” to ensure faster leasing of your rental property.

 

When you find residents for my rental home, how do you qualify them?

 

We strive to provide you with the caliber of tenants that you want in your rental property. This includes:

• We pull credit reports on each and every adult rental applicant. (Experian)

• We do a verification of former landlord references.

• We do a verification of the applicant’s employment or income.

• We do a verification of any public records of outstanding judgments or federal liens.

 

In addition to the normal financial qualifications, we always try to accommodate the housing needs of our tenants so that the home they rent is convenient to their work, shopping, and desired school district. This will help to make them happy tenants who will remain longer in your rental property.

 

How quickly does Front Porch process the monthly rent and statements for property owners?

 

We pride ourselves on quick turn around of your rent and statements. Rent proceeds are deposited via ACH to you within 10 days of receipt of payment after rent is due and has cleared management’s account.

 

How often and how are property inspections conducted?

 

When your property is vacant, we generally inspect it each week. The next inspection is done prior to the tenants moving in. This is referred to as the move-in inspection. We inspect the exterior of your property on a periodic basis and we also conduct other inspections when requested to do so or if we determine that checking the property is warranted. Between the 10th and 11th month of the lease, we discuss with the tenant their intent to renew their lease for another year. If they are not planning to renew, we schedule a premove out inspection to pre-determine potential repairs. When the tenants move out of your property, we do a detailed final move-out inspection. The move-out inspection is performed to insure that the tenants have left the home in the same condition as when they first rented it. (This is verified with their original move-in condition form.) If damage is found, we will deduct the amount from the tenant’s security deposit, as required in our contracts and permitted by WI State Law. If no damage is found, the security deposit will be promptly returned to the departing tenants less any cleaning.

 

If I want to sell my property can Front Porch help?

 

Yes! The Charlie Wills Team is a leading Real Estate team with First Weber Inc. and is in the Top .5% of Broker Teams in Dane County for the past 16 years.

 

How are rental collections handled?

 

Our collections policies are as follows:

• Rent is due on the 1st of each month via ACH auto draw and considered late on the 5th day after rents are due. $25 per day late fee is assessed and made part of every lease.

• All tenants who have not paid by the 2nd day of the month receive a first notice, a demand for payment. These notices are sent out on the 2nd or 3rd of the month (weekends excluded). We also attempt to reach them by phone.

• Any tenants who have not remitted their payment or worked out additional terms by the 6th (weekends excluded) will be served the legal prerequisite paperwork between the 7th and 9th of the month in order to file an eviction against them.

• Dane County requires a 15 day notice before submitting to the attorney for eviction. NOTE: All of the above actions are provided at no additional cost to you as a service provided by Front Porch. Although Front Porch carefully screens all prospective tenants, occasionally financial hardships do arise which require our prompt collections attention. Should it be necessary to file an eviction, the following steps will be performed in addition to the previously listed items:

• All paperwork including (but not limited to) copies of the lease and our notices served upon the tenants are forwarded to a law firm around the 15th of the month (or sooner if you request – must be at least after the 10th).

• They proceed immediately in filing the eviction action. (Most evictions are settled with the tenant paying all costs incurred and remaining in the property. However, should it be necessary to proceed with the eviction, we will completely handle this issue for you as well. All billings will be forwarded to the tenant for collection; however, should this amount be deemed uncollectible, you will be liable to reimburse Front Porch. NOTE: If you are employing our services, but place a tenant yourself and that tenant becomes delinquent, we still offer assistance with eviction proceedings. A one-time fee (to be determined) plus court costs, legal fees and the cost associated with our time and court participation will be charged.

 

Do you guarantee the tenants you place in my rental home?

 

Yes. We provide our property management customers with the following guarantee:

• Should any tenants we place in your rental property move out breaking their lease (for any reason) during the first 6 months of their lease, we will re-rent your property to new tenants for FREE by waiving our normal leasing fee (excluding advertising costs).

• Should a tenant move out breaking their lease AFTER the first 6 months, we will reduce and pro-rate our normal leasing fee to you. At Front Porch you will never pay two full leasing fees in the same 12-month period.

 

Are you the cheapest company in town?

 

Probably not. It seems there is a new property management company starting out every day, trying to beat everyone else’s prices. We do not mark up any services and provide a high level of service. We interact with all of our clients and tenants. 8 No other residential property management company in Wisconsin offers all of our combined marketing services including: • Developing personal relationships with our customers.

• Cell phone dispatched management.

• Full time property managers.

• Our careful tenant selection process.

• Our proven Rental Marketing Plan.

• Weekly home inspections, when vacant.

• Our leasing fee/tenant guarantee.

• Our fast rent processing policy.

• Properties shown by appointment 7 days a week.

 

Why should I choose Front Porch - Property Management?

 

In a word, “Experience”. Our customers know that, “Our people make the difference”. We believe that the key to our success is in the personal relationships that we have developed with our customers over the past 17 years. We are here to serve you and your tenants.

Front Porch, LLC contact us at frontporch@charliewills.team